Returns

Return

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be refunded the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs are approximately €6.95 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@drukendeco.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Exception customization and fresh products

Many products that you purchase through this online store are custom made according to the specification you enter. The right of withdrawal therefore does not apply to personalized products.

In addition, the flowers and plants are fresh products. According to the law, there is no right of return due to shelf life. The sale is final after successful payment, and the money cannot be refunded.

Complaint

If you have a complaint, you can send an email
to: info@drukendeco.nl. Please state clearly what your complaint entails and if your complaint relates to an order, please also state the order number. We will process your complaint as soon as possible. You will receive an email with our response within 5 working days, so that we can resolve the matter. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. 

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This
ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

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Terrariums DIY

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Terrarium bottles

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No green fingers? No problem!

Our terrariums are specially made for everyone who loves plants, but prefers not to give them too much attention. Thanks to their self-sufficient ecosystem, these green eye-catchers require almost no work!

💚 Why a terrarium is ideal:

  • No daily watering - they do it themselves!
  • Perfect for beginners and plant lovers.
  • Stylish green without the hassle.

Show that you don't need green fingers to bring a piece of nature into your home.

How do you make a Do-It-Yourself (DIY) plant terrarium?

Very simple, after we have received your order we will get to work for you in our plant studio. We pack everything you need to assemble your own terrarium in a sustainable way and in a specially developed shipping box. This way you can be sure that the recycled bottle, green fresh bulb mosses, substrates and of course the plants will be delivered to you in optimal condition by the delivery person.

How do I assemble the terrarium? In addition to all the 'parts' you need to make your own Woonhero terrarium or mini ecosystem, you will also receive our '5-step manual'. You can create your own unique terrarium in 5 simple steps and by scanning the QR code on the manual you can also watch the DIY video online.

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